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About this order
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About this order
- Your payment is secured and encrypted by Stripe
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We respect your privacy.
View our Privacy Policy
Summary
| All purchases: | $66.00 |
|---|---|
| Subtotal: | $66.00 |
| GST: | $3.30 |
| QST: | $6.58 |
| Estimated total: | $75.88 |
Shipping
Our team processes your online order within 48 to 72 business hours. The expected delivery time of your package is indicated when you choose the delivery method during checkout (from 3 to 7 business days, depending on the time of year). However, we cannot be held responsible for extended delivery times caused by the carrier.
Some valuable packages or those containing fragile food items are delivered to the nearest post office instead of directly to your door or mailbox. In such cases, you will receive a notice from Canada Post inviting you to pick up your package. Gourmet Sauvage reserves the right to determine the appropriate delivery method for a package. We are pleased to offer this service to ensure that your package arrives at its destination in good condition.
Returns and Exchanges
If a product does not meet your full satisfaction, we can proceed with an exchange or offer a store credit, with the exception of food or cosmetic items. Shipping fees for returning the merchandise and for shipping the new items are the responsibility of the customer.
Exchange: Please contact us within 10 business days of the purchase, specifying the reason for your request and attaching your proof of purchase. The item must be in like-new condition (in its original, intact packaging) and show no signs of use. In the case of books, they must not have any scratches or bent corners. Once the item to be exchanged is received, the Gourmet Sauvage team will conduct an inspection. If the item does not meet our quality standards, it may be returned to you at your expense. If the inspection is satisfactory, we will send you an invoice for the shipping fees of the new merchandise. Once this has been paid, your new package will be shipped. If you have any doubts about the condition of the merchandise or its packaging, feel free to send us a photo so that we can confirm whether you can proceed with the return.
Store Credit: Please contact us within 10 business days of the purchase, specifying the reason for your request and attaching your proof of purchase. The item must be in like-new condition and show no signs of use. In the case of books, they must not have any scratches or bent corners. Once the item for credit has been received and inspected at GS, we will send you a store credit, which you can use in our online store or in person.
In-Store Pickup
The pickup service is available during our opening hours, as indicated on the CONTACT page. When processing your order, select the in-store pickup option. You have 30 days to collect your order.